Frequently Asked Questions

How do we get started?

Once you have had a chance to review our inventory and you have an idea of what you'd like to order, click on our Rental Request form.  It's important to include as much information as possible, so that we can check to see if our products are available at the time of your event.  When we receive your form, we will get back in touch with you within 24 hours.

Can I get some guidance on my order?

Absolutely. If you'd like assistance with picking your decor items, you can set up a one-on-one consultation with one of our talented designers.  We schedule a session at our Owings Mills, MD shop, where we can show you the pieces we have to offer, select the quantities that you need, and even set up a sample display so that you can visualize the final results. We are always happy to help in whatever way we can. Consultations are $200 and can be applied to orders over $600.

When do I pay the Rental Fees / Deposits?

We require a signed Rental Agreement and a 50% deposit of the total fees to reserve your rentals.  The remaining 50% balance is due 21 days before your event.  All orders placed less than 21 days before your event must be paid in full at the time of the reservation.

How do we handle pick-up and dropoff?

Do you ship across the US?

Do you deliver?

What happens if I loose or damage a rented item?

Items can be picked up from our Owings Mills, MD shop between Monday and Friday. Rentals are available for pick-up the day before your event. Drop offs will be scheduled for the next business day. Any additional days are billed at 20% rental cost, for each additional day. Please be sure to schedule a time of pickup and drop off with a member of our staff.

Unfortunately, we do not offer shipping at this time. We do however offer delivery within a 75mi radius to Baltimore County, Maryland.

Yes, locally! We can deliver the items directly to your event location for an additional fee.  Delivery cost is based on the the amount of items and the distance from our shop.  Please discuss the specifics with a member of our staff. Please note that there is a $600 minimum for delivery within 25mi and $1500 minimum for delivery up to 75mi radius.

The client is responsible for any lost or damaged items. Additional charges will be applied for any items lost or damaged. Incidentals will be discussed at the time of booking.